I. Return Policy without Reason (30 - day Cooling - off Period)

1. Applicable Conditions
   • The return request must be made within 30 days after purchase (based on the order payment time).
   • The product must remain brand - new, unopened, or unused, including all original accessories, instruction manuals, and the original packaging.
   • This does not apply to customized products, digital goods, clearance promotional items, or products in special promotional activities.
2. Return Process
   • Log in to your account to submit a return application → Obtain a prepaid return label (only for purchases on the official website) → Return the product → Receive the refund.
   • Refund Method: The refund will be returned to the original payment channel (credit card/PayPal, etc.). The processing period is 7 - 14 working days.
3. Cost Explanation
   • The user shall bear the shipping cost and should retain the logistics waybill as proof.

II. Handling of Quality Issues and Defects

1. Applicable Conditions
   • The product has functional failures, appearance defects, or does not match the description (valid proof such as photos/videos is required).
   • Non - human - caused damage problems within the warranty period (usually 1 year).
2. Handling Process
   • Submit a after - sales application and send the product to the designated warehouse address.

III. Exemption Clauses

1. Situations Where Returns Are Not Supported
   • Personal items are mixed in the package (such as documents, gift cards, etc.).
   • The return period has expired or the product is damaged by humans (scratches, drops, unauthorized disassembly, etc.).
2. Special Exemptions
   • Shipping Risks: Users need to insure high - value products by themselves. The compensation for damage is subject to the assessment of the insurance company.

IV. Special Provisions for EU Users (GDPR - compliant)

1. Data Privacy
   • Personal information collected during the return process is only used for logistics tracking and will be automatically deleted within 90 days.
   • Users can query/delete their personal data through the GDPR request portal (link at the bottom of the official website).
2. Environmental Obligations
   • Support the paper packaging box recycling program.

V. Dispute Resolution

1. Contact Customer Service First: Negotiate via email (support@labiimlife.com).
2. Legal Channels: If no agreement can be reached, arbitration shall be carried out in accordance with the laws of the consumer's location (by default, the laws of California, USA apply).

VI. Policy Updates

• Latest Revision Date: February 1, 2025 (updated according to EU GDPR v3.0)
• Effective Date: March 1, 2025

• It is recommended to carefully read the "Return and Exchange Details" on the product page before purchase.
• During the peak return period of holidays, the processing time may be extended. It is recommended to plan in advance.