Cross-border Refund
Labiim Logistics Tracking and Problem - Solving Guide for European and American Users
Updated in 2025
Updated in 2025
I. How to Track Logistics?
- Self - service Tracking on the Official Website (Recommended)
- Steps:
- Log in to the official website of the express delivery company (such as USPS, UPS, FedEx, DHL, Colissimo, etc.).
- Enter the 12 - digit logistics waybill number in the "Track Package" column (format example: Labiim - AB1234567890).
- Click "Query" to view the real - time location of the package, customs clearance progress, and estimated delivery time.
- Supported Platforms:
- 17TRACK: Covers over 2400 express delivery companies worldwide and automatically identifies the carrier.
- Labiim Official Website Order Page: Log in to your account → "My Orders" → View exclusive logistics details.
- Steps:
- Tracking via Mobile APP
- Download the official APP of the express delivery company (such as UPS Mobile, FedEx Delivery Manager), enter the waybill number, or bind your email to receive push notifications automatically.
- Email/Text Message Notification
- After Labiim ships the goods, it will send the logistics waybill number to your registered email. Some express delivery companies (such as DHL) will also push updates to your mobile phone simultaneously.
II. Handling of Abnormal Logistics Situations
If the package is delayed, held up, or lost, please follow these steps:
- Self - check and Initial Communication
- Confirm Information: Check whether the waybill number is entered correctly and whether the address is the detailed residential address (for example, if it is an apartment, the room number needs to be filled in).
- Contact the Express Delivery Company:
- In the US: UPS customer service at 1 - 800 - 742 - 5877 / FedEx customer service at 1 - 800 - 463 - 3339.
- In Europe: DHL customer service at +49 - 40 - 180 - 12345 / Online consultation on the local postal official website.
- Contact Labiim Customer Service
- Channels:
- Email: support@labiimlife.com (reply within 24 hours).
- Online Chat: "Live Chat" at the lower - right corner of the official website (supports English/French).
- Required Information: Order number, logistics waybill number, delivery address, and problem description (attach screenshots for more efficiency).
- Channels:
- Solutions
- Customs Clearance Delay: Labiim will contact the local customs clearance agent to accelerate the process. Tariffs can be prepaid (applicable in the EU/US).
- Claiming for Lost Packages: If the package has not been delivered within 15 days, submit a "package not found" certificate issued by the logistics company. Labiim will resend the goods or provide a full refund.
III. Frequently Asked Questions and Answers
Q1: Why has there been no update on the logistics waybill number for 72 hours?
A: It may be due to customs clearance or weather reasons. It is recommended to re - query through 17TRACK or contact Labiim customer service for assistance.
Q2: How can I reduce the risk of customs inspection?
A: It is recommended to fill in the declared value as 70% - 80% of the actual amount of the commodity. Avoid filling in "Gift" or an overly low value.
Q3: Can I change the delivery address?
A: If the package has not been shipped, you can contact Labiim customer service to modify it. If it has been shipped, you need to contact the express delivery company to intercept it (additional fees may be incurred).
A: It may be due to customs clearance or weather reasons. It is recommended to re - query through 17TRACK or contact Labiim customer service for assistance.
Q2: How can I reduce the risk of customs inspection?
A: It is recommended to fill in the declared value as 70% - 80% of the actual amount of the commodity. Avoid filling in "Gift" or an overly low value.
Q3: Can I change the delivery address?
A: If the package has not been shipped, you can contact Labiim customer service to modify it. If it has been shipped, you need to contact the express delivery company to intercept it (additional fees may be incurred).
IV. Advantages of Labiim Logistics
- Direct - sales Guarantee: Ship goods independently throughout the process, without third - party distributors, and information is synchronized in real - time.
- Transparent Tracking: From the warehouse dispatch to the receipt, push notifications are sent throughout the process (including the estimated delivery time).
- Worry - free After - sales Service: In Europe and the US, 10 - 30 - day return without reason is supported (the original packaging and labels need to be retained).
Friendly Reminder:
- Sea - shipped packages (such as those to Europe) have slower updates. It usually takes 3 - 7 working days for the tracking information to show up.
- It is recommended to enable email notifications to avoid missing key updates.
