Labiim Return Policy for the European and American Markets

Effective Date: May 9, 2025

1. Scope of the Return Policy

This policy applies to all products purchased through the Labiim official website (https://www.labiimlife.com/) or direct European and American channels (including standalone websites, Amazon, etc.), including:

• Towel Warmer (Towel Heater)
• Hair Dryer
• Desk Fan

Note: There are no authorized distributors. For any after-sales issues, please contact us directly at: support@labiimlife.com.

2. Return Conditions

1. Time Limit

• European Market:
• No-Reason Return: 30 days from the date of receipt.
• American Market:
• No-Reason Return: 30 days from the date of receipt (platform standard).
• Quality Issue Return: Submit valid proof (e.g., photos, videos) within 30 days of receipt.

1. Product Requirements

• New and Unused: Packaging, accessories, and labels must be intact. Electronic products must retain the original factory seal.
• Not Activated: Heaters/hair dryers must not have been powered on; fans must not have had their batteries or power cords removed.
• Exceptions: Custom-engraved items and seasonal limited editions (e.g., winter heaters) are not eligible for returns.

1. Fraud Prevention

• Prohibited practices include "bracketing" (placing multiple orders to compare prices) or submitting fake damage photos. Violators will be blacklisted.
• High-value items (single unit price $100+) require proof of purchase and logistics receipt.

3. Return Process

1. Initiating a Return

• Website Channel: Log in to your account → Order Details → Click "Request Return" → Fill in the reason and shipping method.
• Customer Service Channel: Email support@labiimlife.com (include order number and issue description).

1. Return Shipping

• European Users:
• Use the prepaid return label (including customs prepayment) provided by Labiim, or ship to the designated local return center.
• American Users:

• Ship to the overseas warehouse address (label provided by Labiim) or use Amazon’s partnered logistics providers (e.g., UPS, DHL).

1. Shipping Requirements

• Keep the complete tracking number and notify Labiim customer service via email within 48 hours.
• Electronic products must be shipped in shockproof packaging to avoid disputes over transportation damage.

1. Review and Refund

• Review Period: 7-14 business days after receiving the product (quality issues are prioritized).
• Refund Method: Refunded to the original payment account (credit card/PayPal). Cash refunds are not accepted.

4. Fees and Responsibilities

V. Legal Compliance Statement

1. European Union:

• Complies with the Consumer Rights Directive (30-day return policy) and the General Data Protection Regulation (GDPR); return addresses are not publicly disclosed.
• Price Protection: If the product price drops, consumers can request a price difference refund (within 14 days of receipt).

1. United States:

• Complies with the Federal Trade Commission Act (FTC Act); product descriptions must match the actual items.
• California Consumers additionally enjoy a 30-day return period (original packaging must be retained).

VI. Special Product Terms

1. Towel Warmer (Heater):

• Must be completely powered off and the water tank emptied before returning; otherwise, it will be considered user damage.

1. Hair Dryer:

• Returns not accepted after use (even if undamaged).

1. Desk Fan:

• Returns accepted if the impeller is deformed or the motor makes abnormal noises; video proof is required.

VII. Contact Information

• Customer Support Email: support@labiimlife.com (Weekdays 9:00-18:00 GMT+8)

  Policy Notice:

  • Please record a video of the product unboxing before returning it, as evidence for dispute resolution.

  Labiim Team

  May 8, 2025

• Policy Update Basis:

  • EU Return Policy Update (November 2024)
  • Amazon US Return Label Rules
  • Cross-Border E-commerce Fraud Prevention Guide (Forter 2025 Report)