Labiim Basic After-Sales Service Policy for the European and American Markets

Effective Date:May 2025

Applicable Scope:Products purchased directly from the European and American sites at

https://www.labiimlife.com/

I. Core Terms

1. Quality Assurance

• 12-Month Limited Warranty
• Within 12 months from the date of purchase, you may request a replacement for non-human-caused damage (excluding consumables such as batteries and cables).
• Applicable Products: Towel heaters / Hair dryers / Desktop fan series

2. Return Policy

3. Exchange Policy

• 14-Day Quality Issue Replacement
• Conditions: Manufacturing defects discovered within 14 days of receipt.
• Required Materials:
• Clear video/photos of the defect
• Original order number
• Proof of purchase
• Process: Submit materials → Review approval → Free replacement

II. Compliance Statement

1. Product Certification

2. Safety Warnings

✅ Mandatory Labels:

• High-temperature products: Maintain a safe distance of 15 cm and keep away from flammable materials.
• Child lock function: Read the manual before enabling.
• Power adapter: Must comply with local voltage standards.

III. Customer Support

1. Inquiry Channels

2. Required Document Package

• English product manual
• Copies of CE/FCC certifications
• Global recall policy link

IV. Legal Statement

1. Compliance Basis:

• U.S. Consumer Information Act
• EU Consumer Rights Directive
• Specific regulations of the product's country of origin

1. Dispute Resolution:

• Prioritize resolution via email negotiation
• If unresolved, file a complaint with the FTC (U.S.) or EU consumer protection agencies

VI. Service Highlights

✅No Hidden Terms: All fee standards are clearly stated

✅Privacy Protection: Only necessary personal information is collected

✅Quick Response: Email inquiries guaranteed to be replied within 24 hours

Attachments

1. CE Certification Inquiry Guide
2. U.S. FCC Certification Standards
3. RoHS Directive Interpretation